BizzEnergy- laugh or cry?
Update Nov 3rd 2008
http://www.guardian.co.uk/business/2008/nov/03/bizzenergy-kpmg-e4b-utilities-bust
......may well explain why the traffic on this page has gone up from scores a day to hundreds a day in the last week.
Hopefully, if you are/were a Bizz customer, this link will help:
British Gas take over Bizz Energy
We have had the misfortune to get embroiled with a company called "BizzEnergy".
They seem to specialise in supplying businesses - but when we moved into a private residence we found that they were supplying us.
We did not want this. We wanted to choose our supplier.
BizzEnergy were hopeless. They told us we had a contract with them - we didn't. They told us they would not release us from this contract we never had so that we could select another supplier.
They sent us bills where the estimated readings were wildly out - in their favour.
We sent them a cheque for electricity we used - using our readings, not theirs and giving them the readings at the time. They cashed the cheque and ignored the readings. They did not dispute the figures - we sent them a spreadsheet we prepared using their unit charges.
Eventually we got supplied with another company. Even then - even when BizzEnergy no longer provided our electricity they sent us bills; they phoned us asking for new Direct Debit details because they couldn't find the originals (they never had them); they put a debt agency onto us for bills (estimated readings again) dated months before we moved in; they sent us a "Welcome to BizzEnergy" pack - three weeks after our electricity was supplied by one of their competitors.
And all that is just the brief version!
Some of the letters we sent them are below. At present we are waiting for them to reimburse us with what they say they owe us.
I am putting the letters one after the other on one page, rather than using sub-pages, so the reader can follow the sequence.
I also note that since writing this page Bizzenergy themselves have viewed it many many times However, they have not bothered to contact me. I
get plenty of "hits" on this site - but the greatest amount of feedback
is negative comment & horror stories about Bizzenergy. And judging
from the origins of these "hits" - as shown by Statcounter, and tracing
back via the IP number- there are businesses out there with very real
& serious concerns...especially small businesses who feel they have
been "trapped" by Bizzenergy and treated very badly. Examples from Money Savings Expert Forums:
And Bizzenergy themselves still pay regular visits. But not a word from them to me. What a contrast when compared with my experience of Chapmans of Cardiff (briefly updated July 2008)
BizzEnergy Ltd
Berkeley Buildings
WR4 9FA
Enc: Copy of your bill
My calculation of what is owed to you.
Cheque for what is owed, paid under protest
Dear Sir,
- Please give me full and complete information that leads you to believe you have the authority to bill me.
- I have used electricity and presume that you have supplied it. However, I did not move to these premises until xxx 2006. Consequently your billing dates are incorrect.
- Your estimated readings are incorrect.
- I pay this under protest.
- I reserve my legal rights.
- I expect you to lift your objection to us transferring to a supplier of our choice - which is not you - as from
Yours sincerely,
BizzEnergy Ltd
Berkeley Buildings
WR4 9FA
Account number Nxxxxx
Customer ref Sxxxxx
Invoice number 1xxxxx
Group Invoice 2xxxx
Our reference BERSh1Ts0001765298c87u5328nt45S
Dear Sir,
Yet again I enclose your billing papers.
You no longer supply our electricity.
We telephoned through the final reading.
This paperwork bears little relation to reality.
When you mail us a correct bill - and final bill - we shall pay.
Yours sincerely,
BizzEnergy Ltd
Berkeley Buildings
WR4 9FA
Account number Nxxxx
Customer ref Sxxxx
Invoice number 1xxxx
Group Invoice 2xxxx
Dear Sir,
In spite of your letter to us dated 15th September; in spite of my letter to you of 12th October we have yet to receive a final bill from you.
Time is now of the essence. Unless we receive a final bill, using the telephone meter reading we gave you on October 6th, within two weeks of the date of this letter, we shall send you a cheque for £20 in full and final settlement of this account.
I shall be paying under protest and reserve my legal rights.
Yours sincerely,
Enc: copies of
Bizz Energy Letter dated 15th September
Our letter dated Oct 12th
Our letter dated 15th September
BizzEnergy Ltd
Berkeley Buildings
WR4 9FA
Account number Nxxx
Customer ref Sxxxx
Invoice number 1xxxx
Group Invoice 2xxxx
Dear Sir,
Once again you have chosen to ignore our correspondence to you. (Last one enclosed).
I now enclose a cheque for £20 in full and final settlement of our account.
Yours sincerely,
BizzEnergy Ltd
WR5 2RX
Account number Nxxxx
Customer ref Sxxxx
Invoice number 1xxxx
Group Invoice 2xxxx
Dear Sir,
We enclose a copy of the final bill you have just sent us.
It appears we are in credit in the amount of £81.69.
Unfortunately you failed to send us a cheque in this amount.
As you expect payment from your customers within 7 days of receipt of a bill, no doubt we will receive a cheque within 7 days.
"Late Payment and Interest Charges may be levied if payment is not received by the payment due date"
Yours sincerely,