20 October 2006

 

 

 

 

 

Customer Service

British Gas

Admail  3932

SOUTHAMPTON

SO15 1ZG

 

 

 

Customer ref number:   8500xxxx

RE:  acct for xxxxxx

 

 

Dear Sir,

 

On June 27^th this year I moved out of    xxxxxxx xxxxx  and moved to yyyyyyyyyyy.  I telephoned through the final meter reading.

 

While resident in   xxxxxxxx    I paid you a monthly sum.  I accrued a credit balance.  I have since been trying to get you to pay me the monies you owe me.  To date this stands at £53.00.

 

I have spoken with many of your "Customer Service Representatives" over the last few months, all of whom have promised me a cheque within 21 days.  For example - 

In August I spoke to Alan

On 06.09.06 I spoke with Danielle

On 12.09.06 it was Javed

On 04.10.06 it was Clare

And today it was Glyn  - who said it was "a fault in the system".

 

Time is of the essence.  I expect a cheque for the full amount to be delivered to me here within two weeks of the date of this letter.  Failing that I shall have no choice but to start legal proceedings.

 

Not only do you owe me this money, it has cost me in time and telephone charges to chase this up. 

 

 

I got the cheque within two weeks of the date of the letter!!